Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
Here's how you actually do it: 1. Choose the TV & Video panel and press down, or the x button. Sky Go Extra takes Sky Go a few steps further: Stream live and catch up TV from your Sky package on your phone, tablet, laptop, Xbox and PlayStation; Watch on up to three screens at the same time, including your main TV; Download great entertainment in the UK.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
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UPDATE: Sky has told Eurogamer the Now TV app is still coming to Xbox One - and it will do so 'by summer'.
'We enjoy a long track-record of innovating with Microsoft and look forward to the launch of Now TV on Xbox One by summer,' a spokesperson said.
'We will announce the more details on the Now TV app for Xbox One nearer to the time of launch in the summer this year.'
But what of Sky Go?
'Looking ahead, we will also consider any future opportunities for Sky Go,' the spokesperson added.
ORIGINAL STORY: PlayStation 4 receives Sky Go and Now TV from this summer, Sky has announced.
The deal between Sky and Sony means PS4 owners can watch Now TV on their PS4 from this summer. Sky Go will be available later this year, Sky said.
Now TV customers can use PS4 to watch content as part of their subscriptions. Sky TV customers can watch TV from Sky Go on PlayStation 3 or PS4 for the first time. Now TV support was added to the PS3 last year.
Get Sky Go On Ps4
Sony Computer Entertainment UK boss Fergal Gara said: 'Now TV has been a great addition to the PlayStation 3 entertainment portfolio, so bringing it to the new PS4 is going to delight all users of the newest, most powerful member of the PlayStation family.
Get Sky Go On Ps4 Controller
'Sky Go joining both PlayStation platforms further enhances our credentials as the ultimate gaming and entertainment package.'
Sky Go is the service that lets Sky customers watch live and on demand content in line with their subscription at no extra cost on a variety of devices. Now TV is a contract-free internet streaming service for Sky Movies, Sky Sports and shows on the likes of Sky Atlantic. When it comes to Sky Sports, for example, you can pay a one-off fee of £9.99 to gain access to those channels for a 24 hour period.
There was no mention of Xbox One in today's announcement. Back in November Sky told Eurogamer that Now TV would be made available on Xbox One in the summer of 2014.
When Microsoft published its list of Xbox One entertainment apps many noticed there was no mention of a Sky Go app, formerly the Sky Player, which is currently available on Xbox 360.